1. Who we are
This website is operated by ICY Media, owner and operator of the uPortal and Unlearn English brands.
Legal entity: ICY Media Chibeza Mvula
NIP: 1231477725
Address: Postępu 11, 02-676, Warsaw
Email: contact@icymedia.pl
Website: https://icymedia.pl
uPortal is an online learning platform where users can register, purchase memberships or individual lessons, attend live sessions, and communicate with instructors or other users.
2. What Personal Data We Collect
We collect personal data necessary to provide and improve our services, including:
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Account information: name, email address, username, and password when you register or log in.
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Payment details: billing address and transaction information processed securely through our payment provider.
We do not store credit card numbers or full payment details. -
Booking information: details of lessons or appointments made via our scheduling system.
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Communication data: messages sent through contact forms, chat, or communication with instructors.
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Cookies and analytics data: used for login persistence, language preferences, and website performance analysis.
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Device and usage data: browser type, IP address, and technical data for security and analytics purposes.
3. How We Use Your Data
Your personal data is used to:
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Create and manage your user account.
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Process payments, subscriptions, and lesson bookings.
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Provide access to live sessions and educational materials.
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Communicate with you about your account, lessons, and updates.
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Ensure platform functionality, performance, and security.
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Improve our services and user experience.
We do not sell or rent your data to third parties.
4. Legal Basis for Processing
We process your data in accordance with the General Data Protection Regulation (GDPR) under the following lawful bases:
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Contractual necessity: to deliver the services you have requested.
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Legal obligation: to comply with accounting, tax, and recordkeeping laws.
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Legitimate interest: to maintain and enhance our services.
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Consent: for marketing communications, cookies, and newsletter subscriptions.
5. Cookie Policy
The Website uses “cookies”. These are small text files sent by the web server and stored by the browser computer software.
We use the following types of cookies:
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Essential cookies: Necessary for the proper functioning of the website (e.g., maintaining a login session, shopping cart).
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Analytical cookies: Used to analyze website traffic (e.g., Google Analytics).
The User generally has the option to refuse or limit the collection of cookies in their browser settings. However, disabling “Essential” cookies may make the website difficult or impossible to use
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy:
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Account data: while your account remains active.
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Transaction records: up to 5 years, as required by Polish accounting regulations.
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Support and communication logs: up to 12 months for quality assurance and dispute resolution.
When your data is no longer required, it is securely deleted or anonymized.
7. Who We Share Data With
Your personal data may be shared with carefully selected service providers that support uPortal operations:
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Payment processors: enabling payments via Apple Pay, Google Pay, BLIK through Paynow (mElements S.A., Prosta 18, 00-850 Warsaw), and credit/debit cards (VISA and Mastercard) through WooCommerce Payments, Stripe, or PayPal.
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Booking system: Amelia (for lesson scheduling).
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Membership system: MemberPress (for subscriptions).
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Live chat: Tawk.to (for real-time support).
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Analytics tools: Google Analytics (for traffic insights).
All third-party providers comply with GDPR and maintain appropriate data protection standards.
8. Your Rights
Under the GDPR, you have the right to:
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Access your personal data.
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Request correction of inaccurate or incomplete data.
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Request deletion (“right to be forgotten”).
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Restrict or object to processing.
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Request a copy of your data in portable format.
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Withdraw consent at any time.
To exercise your rights, contact contact@icymedia.pl
If you believe your data is processed unlawfully, you have the right to file a complaint with the President of the Personal Data Protection Office (UODO) in Poland.
9. Data Security
We use secure SSL encryption, trusted hosting environments, and regular monitoring to protect your data against unauthorized access, disclosure, or alteration.
Access is limited to authorized staff and verified service partners bound by confidentiality agreements.
10. Embedded Content and External Links
Some pages may contain embedded content (e.g., videos, images, or widgets).
Embedded content from other websites behaves exactly as if you had visited the external website directly. Such sites may collect additional data or use cookies in accordance with their own privacy policies.
11. International Data Transfers
Some partners (e.g., Google, MemberPress) may process data outside the European Economic Area (EEA).
In such cases, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our operations, technology, or legal requirements.
All updates will be posted on this page with the latest revision date.
Last updated: November 2025
13. Contact
For any questions about this Privacy Policy or your personal data contact ICY Media:
Email: contact@icymedia.pl
Website: https://icymedia.pl
Address: Postępu 11, 02-676, Warszawa